Emergency Vets in Solihull

## Summary Medivet Solihull / Damson House Vets is part of the Medivet group. Based on the information available, the practice appears set up for routine appointments plus access to 24/7 emergency support via Medivet’s network of 24-hour veterinary centres, with a stated nationwide overnight emergency consultation fee. Recent reviews include owners describing staff being calm and welcoming at reception, and one account of a dog finally getting effective treatment after multiple other vets had said nothing was wrong; another reviewer, however, says they “feel the caring has gone” and asks for separate spaces for cats and dogs. Concrete specifics mentioned: - Access to 24/7 emergency care at one of Medivet’s 24-hour centres (per Medivet’s site copy). - An overnight emergency consultation fee stated as a nationwide price of **£130** (for consultations between **7pm and 9am**, per site copy). - A named clinician (“**Edvardo**”) is praised for compassionate treatment of a **bird**. - One reviewer highlights a **cat/dog waiting-area separation** issue. ## Services - **Emergency care access (24/7):** Medivet states 24/7 emergency care is available at its 24-hour centres, with an overnight emergency consultation fee applying between 7pm and 9am. - **Care for multiple species:** Reviews specifically mention treatment for a **dog**, a **cat** (in the context of clinic space), and a **bird**. - **Mobility/pain screening (promotion mentioned on Medivet site):** A “FREE Mobility Pain Check” is referenced in Medivet’s site text (time-limited offer as written on the site copy provided). ## Pricing - **Overnight emergency consultation (7pm–9am): £130** (stated as a nationwide fee on Medivet’s site text). ## People - **Edvardo** (role not stated): Mentioned by name in a review for treating a pet bird “with kindness and compassion.” - **Reception team** (not named): One reviewer describes reception as “very welcoming,” creating a “calm and relaxing atmosphere.” ## Reviews **Google rating: 4.5 stars from 262 reviews.** Themes below are drawn from the latest written reviews available to us. - **Problem-solving for unresolved cases:** One owner says their dog improved after this clinic provided “top treatment,” following multiple other vets saying there was nothing wrong. - **Kind handling and calm environment:** Owners describe “friendly” staff and a welcoming reception experience that helped them feel at ease. - **Mixed views on warmth/care:** One reviewer says it “feels the caring has gone,” contrasting with others describing staff as caring. - **Environment/layout feedback:** A reviewer asks for separate spaces for cats and dogs.

## Summary 608 Vet Practice operates under the Linnaeus Veterinary group (owned by Mars Petcare UK, as referenced by reviewers). The practice focuses on pet animals (it moved from mixed large/small animal work to pets in 2011) and is set up for cases needing on-site diagnostics and treatment, with hospitalisation, surgery, imaging, and an in-house laboratory mentioned on its website. It also states it can handle emergency work with 24-hour care, and it’s listed as a veterinary nurse training facility. The latest reviews available to us focus heavily on corporate ownership, pricing, and how care is presented—several reviewers describe very high quotes (including dental work) and feeling pushed toward extra tests, while others describe staff interactions as “cold and uncaring.” ## Services Based on the website summary and structured clinic data, the practice mentions: - **Emergency work** and **24-hour care** (the website states a main surgery is equipped to handle emergency work and provides 24-hour care). - **Hospitalisation**. - **Surgery**. - **Imaging** (not specified beyond this). - **In-house laboratory diagnostics**. - **Veterinary nurse training facility** (listed in the structured clinic data). ## Pricing Only prices explicitly mentioned in the latest reviews available to us: - **~£210** for **euthanasia for a rabbit** (reviewer report). - **~£1,300–£1,500** discussed for **cat dental care** split into two stages (described as an initial investigation stage followed by dental work; reviewer report). - One reviewer also reports being charged an **“emergency appointment” fee for a same-day slot** (no amount stated). ## Reviews **Google rating: 2.4 stars from 18 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Cost and value concerns dominate**: multiple reviewers describe prices as “ridiculous” or profit-led, including specific examples around dental work and euthanasia fees. - **Perceived pressure for additional testing**: one reviewer says the practice “push[ed] additional expensive tests.” - **Communication and tone**: one reviewer describes staff as “cold and uncaring” and says they felt uncomfortable. - **Corporate ownership is a major factor in dissatisfaction**: several reviews explicitly link their negative experience to Linnaeus/Mars ownership and say they left after a takeover. - **Appointment charging policy complaint**: one reviewer objects to being charged an “emergency appointment” fee for being seen the same day (previously only charged outside normal hours, in their account).

## Summary 608 Vet Practice trades under **Linnaeus Veterinary Ltd** (a corporate group; reviewers also link Linnaeus to **Mars Petcare**). The website positions the practice as a hub for **complex cases and emergencies**, with **24-hour care**, **hospitalisation**, and an **in-house laboratory** for rapid diagnostics “**365 days a year**.” It also emphasises **continuity of care** (encouraging clients to see their preferred vets and having vets discuss cases together). Recent reviews, however, focus heavily on **cost and “corporate” changes**, including claims of **higher prices after takeover**, **additional tests being suggested**, and an **extra charge for same-day “emergency appointments.”** ## Services Based on the website summary and structured clinic data: - **Emergency veterinary services** with **24-hour care** (website describes the main surgery as equipped for emergency work and hospitalisation with 24-hour care). - **Hospitalisation** facilities. - **In-house laboratory** for rapid diagnostics (stated as available **365 days a year** on the website). - **Surgery and imaging** for “more intricate” or complicated cases (website). - **Veterinary Nurse Training facility** (structured clinic data). - Reviews specifically mention: - **Dental investigations and dental work** being proposed for a cat (including a staged approach: investigation first, then dental work). ## Pricing Only prices explicitly mentioned in reviews: - **£210** for rabbit euthanasia (reviewer report). - Approximately **£1,300–£1,500** discussed for a cat’s dental care plan, described as split into two stages (investigation first, then dental work), with the reviewer stating the total was **£1,500** after clarification. - A reviewer states the practice **now charges for an “emergency appointment”** when booking a **same-day slot**, even during normal surgery hours (no amount given). ## Reviews **Google rating: 2.4 stars from 18 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Cost concerns dominate**: multiple reviewers say prices became “ridiculous” after Linnaeus took over, with examples including £210 euthanasia for a rabbit and a quoted £1,500 total for staged dental investigation + dental work. - **Perceived upselling/add-ons**: one reviewer says the practice “push[es] additional expensive tests.” - **Fees for urgent access**: one reviewer reports being charged an **“emergency appointment” fee** for **same-day** appointments, which they say did not happen previously unless outside surgery hours. - **Experience of staff manner varies, but negative comments appear**: one reviewer describes staff as “cold and uncaring” and says they felt uncomfortable. - **Communication issues around estimates**: one reviewer describes confusion after a promised quote call, with costs and the two-part plan only becoming clear after follow-up questions.