Colebrook Veterinary Surgery

- Recent reviews are mostly very positive, describing the practice as professional, quick, friendly, and caring. - Front desk staff are a consistent strength, with several clients specifically praising the reception team for being welcoming and lovely. - Recent visit examples include an elderly cat appointment and a first visit with a German Shepherd, with owners noting good customer service and a positive overall experience.

Colebrook Veterinary Surgery is a veterinary practice in Solihull offering general consultations, with recent feedback covering both cat and dog visits. Clients often highlight a welcoming front desk, friendly staff, and efficient appointments. The clinic also mentions a pet plan and a veterinary nurse training facility.

Services

•General veterinary consultations for common household pets, with recent reviews describing visits for cats, including an elderly cat, and a German Shepherd.
•Cat care features prominently in feedback, with owners praising listening, empathy, and knowledgeable treatment.
•Pet plan available, though no further detail is published about what it includes.
•Veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Reception team: repeatedly praised as welcoming, lovely, and helpful.
•Clinician/vet (unnamed): one recent first-visit review highlighted an empathetic approach and careful listening during an elderly cat appointment.
•Wider team: reviews often describe the staff as friendly, professional, efficient, and caring.
•Some mixed feedback remains around vet communication, with one reviewer feeling discussions were too focused on cost.

Reviews

Google reviews show 4.6 stars from 245 reviews, suggesting a strong overall track record with a good volume of feedback.

•Recent reviews are mostly very positive, describing the practice as professional, quick, friendly, and caring.
•Front desk staff are a consistent strength, with several clients specifically praising the reception team for being welcoming and lovely.
•Recent visit examples include an elderly cat appointment and a first visit with a German Shepherd, with owners noting good customer service and a positive overall experience.
•One negative review said conversations with the vets felt too focused on money, but this sits alongside several recent comments praising the surgery’s care, efficiency, and knowledge.

Reviews for Colebrook Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 245 we track in total. Recent reviews may not be representative of overall sentiment.

Yousaf Omar

3 weeks ago

Professional and quick

Andrew Reynolds

1 month ago

Beauty Tube

Came in last week with our German Shepard dog & both ladies on the desk were lovely & fantastic with my son. Thank you very much!

Vapour Wave

Staff are lovely, genuinely nice people!

Carmen Nicholls

Vikki Prince

3 months ago

Our first visit to the practice after changing a to surgery closer to home. Really pleased with our visit with our elderly cat. The receptionists were incredibly welcoming and the clinician was was very empathetic and listened to our concerns. We are very pleased with the clinic.

Jodi One

5 months ago

The receptionist are lovely The vets should be sales people though!! all they suggest is wanting your money more they actually caring for your pet! They twist every conversation into wanting your money it’s such an OFFPUT

Katarina Khalifa

I took sisters cat Leonidas here for the first time everything was spot on the customer service to the treatment and the pet plan cover … thank you so much 5 stars ⭐️⭐️⭐️⭐️ I’ll definitely be recommending your vets to family and friends … And definitely not the previous vets we used to go before which totally put me off vets and lost my confidence and trust. The vets that made my whole family feel like this was in kings heath called white cross vets and here is the reason why …firstly the kings heath vets genuine caring staff left and moved on else where and after my cat got multiple seizures after them injecting her with medicine which shouldn’t be given to cats with liver disease or so… anyway after she had been given that injection which was literally poison to her small frail body she had aggressive seizures which left her practically exhausted and paralysed that she couldn’t even eat or drink let alone pass urine or so and I gave her water which you could tell she was in need of desperately and was so thirsty … she had so many seizures that whole evening like every few minutes to every 20-30 mins! It was so heartbreaking to watch and that I couldn’t do anything to help her and that I was short on cash to get an emergency vet to come to my house at be out of hours too… I borrowed all the money I could but it still wasn’t enough… it was traumatising to witness it got so aggressive that her claw got hooked to her tongue … and the next morning I called the vet’s ( white cross vets) and told them everything that happened to my poor kitty mishka and they made me feel that it wasn’t them to blame when in fact it was as I did the research on the medicine they injected her with and it clearly said not to give to cats with liver issues which she had… i told them that since she had that injection she’s had a reaction and then they told me to bring her in and put her down… i had sadly no choice but to do that but if they had just not injected her with that medication that wasn’t suitable for her then my best friend would be with me here today … I didn’t want her to suffer anymore due to their mistake and I didn’t want to get In trouble if I didn’t take their advice… anyway while she was waiting to be put down they didn’t even make her comfortable or giver her water to hydrate or or put eye drops in her eyes… none of that … but just quickly rushed me to put her down as they were on schedule and I didn’t get to say goodbye properly ….

Cecil Knight

I have found Colebrook a very knowledgeable, friendly, efficient and caring surgery and am pleased to commend the service without reservation. I am a cat owner.