Solihull Vets4Pets Ltd

Solihull Vets4Pets Ltd is part of the Vets4Pets group. The practice presents itself as a modern, well-equipped clinic with an in-house lab, pharmacy and imaging including digital X-ray and ultrasound, and it accepts referrals for orthopaedics, laparoscopic spays, endoscopy and bronchoscopy. Recent reviews describe prompt access for urgent cases, clear aftercare after routine procedures, and a generally caring team, although a small number mention concerns about communication and thoroughness.

Services

•Diagnostics and facilities: in-house laboratory testing including biochemistry and haematology, medication dispensing, digital X-ray, ultrasound, ECG and blood pressure monitoring. The clinic also states it has a hospital ward, isolation unit, and separate cat and dog waiting areas and wards.
•Surgery and procedures: anaesthesia, dentistry including dental X-ray, soft-tissue surgery, orthopaedics including cruciate surgery and fracture repair, arthroscopy-related services, airway surgery, and routine procedures such as castration. Recent reviews also mention treatment for a serious tail injury.
•Referral and advanced services: referral work for orthopaedics, laparoscopic spays, endoscopy, bronchoscopy and surgery referrals, plus oncology services including chemotherapy and cancer treatment.
•Routine and support services: vaccinations, microchipping, nurse clinics, weight clinics, physiotherapy, laser treatment, Tonopen eye pressure testing, prescriptions and the pet travel scheme. Reviews mention kitten vaccinations and microchipping, as well as written aftercare and WhatsApp photo support following a procedure.
•Species and out-of-hours: the practice states it treats dogs, cats, rabbits and small mammals. Out-of-hours care is provided by Willows Veterinary Centre.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average on price, but this is based on very few comparable services. The published out-of-hours consultation fees via Willows Veterinary Centre start from £167 before 11pm and £215 after 11pm, and one recent reviewer described the clinic's prices as competitive.

People

No full staff list is available here, but recent reviews specifically thank Joshua and the reception team. Reviews also praise the vets more generally for being knowledgeable, patient and clear when explaining treatment, vaccinations, microchipping and post-operative aftercare.

Reviews

Google reviews show 4.6 stars from 428 reviews. Recent feedback is mostly positive, with a few negative experiences mixed in.

•Owners describe quick access to care, including same-day or immediate appointments and rapid investigations for very unwell dogs.
•Several reviews praise the clinical care and follow-up, including strong aftercare after kitten castration with written instructions and WhatsApp photo support.
•The team is often described as knowledgeable, efficient, patient and caring, with positive mentions for Joshua and the reception staff.
•A smaller number of reviews raise concerns about communication and empathy around costs and insurance during an emergency, and one owner felt a requested full body check was not thorough enough.

Reviews for Solihull Vets4Pets Ltd

Note: Showing the 8 most recent Google reviews out of 428 we track in total. Recent reviews may not be representative of overall sentiment.

Samantha Goldsmith

1 month ago

Yesterday was an extremely stressful experience at this practice when we brought our dog in with a serious tail injury that required treatment. While we appreciate that the clinical care was ultimately provided and our dog is now home recovering, the way we were spoken to during the process was very upsetting and lacked compassion. From the moment we arrived, the situation was presented as if our dog was likely to die within hours if surgery to dock his tail was not carried out immediately. An insurance claim was submitted and were waiting for pre-authorisation, however we were repeatedly told it was unlikely to be approved and that we would need to pay a large amount upfront. We spent the entire day desperately trying to find ways to raise the money, as we were told that if we could not provide the funds by a certain time our dog would be put to sleep. Being given that kind of ultimatum when you are already frightened for your pet is incredibly distressing. Thankfully our insurance did approve the claim and treatment was able to go ahead, and we are grateful that our dog is now recovering at home. However, the pressure placed on us while we were trying to resolve the insurance situation felt unnecessary and lacked the empathy that pet owners hope to receive in emergency situations. When people bring their animals to a vet they are often scared and vulnerable. Clear communication and compassion would make a huge difference to the experience. I would like to share my appreciation to Joshua and the reception staff, they were all very helpful and understanding to our situation.

Ruby doodle

Vets4Pets Shirley have provided life saving care for our dog. We were given an immediate appointment and rapid investigations for a very poorly pooch. The treatment plan and follow up care have been exceptional and we are beyond grateful. We highly recommend this practice; the entire team have been efficient, effective and compassionate. Thank you so much.

Izabela Elena Udrescu

2 months ago

We ve been on the 21.01 to have the vaccine and microchip done for our kittens, and i m honestly glad we did it there and not in our town, the vet- doctor ( i don t remember his name but had more of a shaved hairstyle - not fully ) he was just great, explained everything to us, extremely knowledgeable, i asked some extra questions and he gave an accurate answer straight away, did his job perfectly from the beginning to the end, checked everything and been extremely patient(we also had our kids with us and he did not looked disturbed at all even tho they were just curious and talking lots, there was no waiting time, they respected the time of the appointment. The way that he did his job was extremely professional and with care. Extremely well done to him ! Definitely for any issues in the future we will drive there to see him - is like an hr drive but worth it ! Thank you !!

Pure souls Therapy

4 months ago

Amazing products and excellent customer service 10/10

Isman Ali

Excellent Vets, who greatly care for your pets and tend to there every need, had my kitten ( Merlin ) castrated , service on the day was great , advice and documents with after care, were excellent. They also offer a what’s app service for support if required , example day 8 , instead of popping down with Merlin to confirm whether or not I can take the cone off, I sent a picture via the what’s app channel and the vet got back to me with confirmation, saving me a journey in person! Very happy with Vets for Pets Sears Retail park.

Usman Khan

6 months ago

Caring professional team

Jane Lutwyche

7 months ago

Visited the vets here got a appointment on the day. The practice was very clean the vet was very knowledgeable and treated my dog with care. Competitive prices.

Bodecca

Be careful that they check your dog properly and don't miss things that are able to be seen by sight after asking for full body check.