Solihull Vets4Pets Ltd

Solihull Vets4Pets Ltd is part of the Vets4Pets group. The practice presents itself as a modern, well-equipped clinic with an in-house lab, pharmacy and imaging including digital X-ray and ultrasound, and it accepts referrals for orthopaedics, laparoscopic spays, endoscopy and bronchoscopy. Recent reviews describe quick access for urgent cases, strong aftercare and a caring team, though a small number raise concerns about communication and empathy around emergencies and costs.

Services

•Diagnostics and facilities: in-house laboratory testing including biochemistry and haematology, medication dispensing, digital X-ray, ultrasound, ECG and blood pressure monitoring. The clinic also states it has a hospital ward, isolation unit, and separate cat and dog waiting areas and wards.
•Surgery and procedures: anaesthesia, dentistry including dental X-ray, soft-tissue surgery, orthopaedics including cruciate surgery and fracture repair, arthroscopy-related services, airway surgery, and routine procedures such as castration. Reviews also mention treatment for a serious tail injury and clear post-operative support after kitten castration.
•Referral and advanced services: referral work for orthopaedics, laparoscopic spays, endoscopy, bronchoscopy and surgery referrals, plus oncology services including chemotherapy and cancer treatment.
•Routine and support services: vaccinations, microchipping, nurse clinics, weight clinics, physiotherapy, laser treatment, Tonopen eye pressure testing, prescriptions and the pet travel scheme. Recent feedback mentions kitten vaccinations and microchipping, follow-up advice and documents after procedures, and WhatsApp photo support for recovery checks.
•Species and out-of-hours: the practice states it treats dogs, cats, rabbits and small mammals. Recent reviews include care for a rabbit as well as dogs and kittens. Out-of-hours care is provided by Willows Veterinary Centre.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average on price, but this is based on very few comparable services. Published out-of-hours consultation fees via Willows Veterinary Centre start from £167 before 11pm and £215 after 11pm. Reviews are mixed on cost: one owner described prices as competitive, while another felt communication around emergency costs and insurance was upsetting.

People

Recent reviews specifically praise Sinaca, described as gentle and thorough with a rabbit, and Joshua ("Josh"), who is thanked alongside the reception team. Reviews also highlight continuity of care, with one long-term client valuing seeing the same vets over many years.

Reviews

Google reviews show 4.6 stars from 444 reviews. Recent feedback is mostly positive, with a few negative experiences mixed in.

•Owners frequently mention fast access to care, including same-day or immediate appointments and rapid investigations for very unwell dogs.
•Several reviews praise the clinical standard of care, describing vets as gentle, thorough, knowledgeable and patient, with positive examples covering rabbits, dogs with ongoing joint and skin issues, and kitten vaccinations and microchipping.
•Aftercare and follow-up are recurring strengths, including written post-op guidance and a WhatsApp photo-check service that helped owners manage recovery without another trip in.
•A smaller number of reviews raise concerns about communication and empathy, especially during an emergency involving costs and insurance, and one owner felt a requested full body check was not thorough enough.

Note: Showing the 10 most recent Google reviews out of 444 we track in total. Recent reviews may not be representative of overall sentiment.

Jon Taylor

1 month ago

William Bracken

Emilia Ríos

2 months ago

My rabbit was unwell and Sinaca the vet was incredible with him. So gentle and extremely thorough in her vet check, she was able to find and treat an issue that had been missed by other vets. So grateful for her help today.

Lilian McMillan

Very good overall experience

Animal Kind Dog Training and Behaviour

3 months ago

We've been taking our own dogs, including Luna, to see Josh and the team for many years. Luna loves all the team, who are so professional and caring, and we love seeing the same vets over a long period of time so your dog can build a relationship with them. Our rescue Luna Labrador has a lot of joint issues, and some skin issues, so she's a real regular! They always take good care of her and set aside the right amount of time so we don't feel rushed.

Samantha Goldsmith

7 months ago

Yesterday was an extremely stressful experience at this practice when we brought our dog in with a serious tail injury that required treatment. While we appreciate that the clinical care was ultimately provided and our dog is now home recovering, the way we were spoken to during the process was very upsetting and lacked compassion. From the moment we arrived, the situation was presented as if our dog was likely to die within hours if surgery to dock his tail was not carried out immediately. An insurance claim was submitted and were waiting for pre-authorisation, however we were repeatedly told it was unlikely to be approved and that we would need to pay a large amount upfront. We spent the entire day desperately trying to find ways to raise the money, as we were told that if we could not provide the funds by a certain time our dog would be put to sleep. Being given that kind of ultimatum when you are already frightened for your pet is incredibly distressing. Thankfully our insurance did approve the claim and treatment was able to go ahead, and we are grateful that our dog is now recovering at home. However, the pressure placed on us while we were trying to resolve the insurance situation felt unnecessary and lacked the empathy that pet owners hope to receive in emergency situations. When people bring their animals to a vet they are often scared and vulnerable. Clear communication and compassion would make a huge difference to the experience. I would like to share my appreciation to Joshua and the reception staff, they were all very helpful and understanding to our situation.

Ruby doodle

Vets4Pets Shirley have provided life saving care for our dog. We were given an immediate appointment and rapid investigations for a very poorly pooch. The treatment plan and follow up care have been exceptional and we are beyond grateful. We highly recommend this practice; the entire team have been efficient, effective and compassionate. Thank you so much.

Izabela Elena Udrescu

8 months ago

We ve been on the 21.01 to have the vaccine and microchip done for our kittens, and i m honestly glad we did it there and not in our town, the vet- doctor ( i don t remember his name but had more of a shaved hairstyle - not fully ) he was just great, explained everything to us, extremely knowledgeable, i asked some extra questions and he gave an accurate answer straight away, did his job perfectly from the beginning to the end, checked everything and been extremely patient(we also had our kids with us and he did not looked disturbed at all even tho they were just curious and talking lots, there was no waiting time, they respected the time of the appointment. The way that he did his job was extremely professional and with care. Extremely well done to him ! Definitely for any issues in the future we will drive there to see him - is like an hr drive but worth it ! Thank you !!

Pure souls Therapy

10 months ago

Amazing products and excellent customer service 10/10

Isman Ali

Excellent Vets, who greatly care for your pets and tend to there every need, had my kitten ( Merlin ) castrated , service on the day was great , advice and documents with after care, were excellent. They also offer a what’s app service for support if required , example day 8 , instead of popping down with Merlin to confirm whether or not I can take the cone off, I sent a picture via the what’s app channel and the vet got back to me with confirmation, saving me a journey in person! Very happy with Vets for Pets Sears Retail park.