Willows Veterinary Services Limited

Willows Veterinary Services Limited describes itself as a specialist-led small animal referral centre and hospital, offering specialist referral care alongside emergency and critical care, plus a general practice service. Ownership/group status isn’t stated in the information provided. Recent reviews repeatedly mention frequent updates during inpatient stays (including daily calls from the neurology team) and dogs recovering calmly after surgery, alongside prompt out-of-hours treatment and clear explanations of what was happening.

Concrete specifics supported by the sources

• •Specialist referral care and a dedicated emergency & critical care service (website summary).
• •Neurology cases and post-operative care are explicitly mentioned in reviews (daily phone calls; anxious dog “emerged from surgery really well and calm”).
• •Inpatient care over multiple days with regular updates to owners (review mentions a 2‑day stay with “well updated” communication).
• •Listed as a Gold level Cat Friendly Clinic (website summary).

Services

Based on the website summary and the latest reviews, services mentioned include

• •Specialist Referral Service (small animal) (website summary).
• •Emergency and Critical Care service (website summary), with reviews describing prompt out-of-hours help.
• •Neurology team involvement, including surgery and post-operative monitoring (review).
• •Inpatient hospital care (review mentions a dog staying for 2 days).
• •General Practice Service (website summary).
• •Video consultations (website summary).
• •Fixed-price procedures for referrals (website summary; no prices provided).

Additional capability stated in structured clinic data

• •Veterinary nurse training facility.

People

• •Neurology team (named as a team, individuals not named): One owner reports they phoned daily, explained everything, and helped their “very anxious and nervous” dog come through surgery calm and recovering well.
• •Clinical team (not named): Multiple reviewers mention being kept informed “all along the way” and describe the service as kind/professional/understanding, with updates during a multi-day stay.

Reviews

Google rating: 4.3 stars from 784 reviews. “”

• •Frequent, proactive communication: daily phone calls and regular updates while pets were in hospital.
• •High-stress situations handled with clear explanations and reassurance (owners mention professionalism and being kept informed throughout).
• •Out-of-hours care is repeatedly described as prompt, with pets returning home doing well after treatment/surgery.