Willows Veterinary Services Limited – Vets in Solihull
Clinic Overview
Willows Veterinary Services Limited is a Linnaeus small animal referral centre and hospital in Solihull, offering specialist referral care, emergency and critical care, and a general practice service. It is also listed as a Gold level Cat Friendly Clinic. Recent feedback highlights clear communication during hospital stays, calm post-operative care, prompt out-of-hours support, and strong specialist input across areas including oncology, neurology, surgery, and dentistry.
Services
- •Specialist referral and hospital care: Small animal referral work remains a core part of the clinic’s offering, with recent experiences covering complex diagnosis, surgery, oncology, neurology, and ongoing inpatient monitoring.
- •Emergency and critical care: The clinic provides emergency and critical care, with reviews describing prompt out-of-hours treatment, overnight support, intensive inpatient care, and compassionate help during end-of-life decisions.
- •Neurology, surgery, and rehabilitation: Recent feedback includes emergency surgery for IVDD, daily updates from the neurology team, clear explanations before and after procedures, and support through recovery and rehabilitation.
- •Dentistry: Owners specifically praise the dentistry team for explaining options clearly, giving updates during procedures, and following up afterwards.
- •General practice and consultations: A general practice service is listed, along with video consultations.
- •Inpatient care and fixed-price referral procedures: Reviews describe stays ranging from a couple of days to longer hospitalisation, and the clinic also states that it offers fixed-price procedures for referrals.
- •Training facility: The clinic is also noted as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The clinic also advertises fixed-price procedures for referrals. Recent reviews focus far more on care, communication, and outcomes than on cost.
People
- •Claire and the oncology team: Praised for specialist cancer care and coordinated treatment that owners felt made a major difference.
- •Ashleigh (dentistry team): Highlighted for explaining treatment options clearly, keeping owners informed during a dental procedure, and checking in afterwards.
- •Dr Sam, Dr Will, Dr Tom, and Dr Yolanda: Named positively in feedback covering diagnosis, surgery, neurology input, and ongoing inpatient care.
- •Neurology team: Commended for daily phone updates, clear explanations, and helping anxious dogs recover calmly after surgery.
- •Reception, nurses, ICU team, and the on-call vet: Repeatedly described as kind, professional, friendly, and supportive during emergencies, hospital stays, and difficult end-of-life situations.
Reviews
Willows Veterinary Services Limited has a 4.4-star Google rating from 876 reviews.
- •Recent reviews are strongly positive, with owners often describing the team as caring, knowledgeable, and calm in very stressful situations.
- •Communication is a consistent strength: reviewers mention daily calls, regular progress updates during hospital stays, and clear discussions about diagnosis, treatment options, and next steps.
- •Specialist care is frequently singled out, including oncology, neurology, emergency surgery, dentistry, and post-operative rehabilitation.
- •The main practical criticism is parking, while clinical care and staff support are otherwise reviewed very warmly.
