Willows Veterinary Services Limited

Willows Veterinary Services Limited is a Linnaeus small animal referral centre and hospital in Solihull, offering specialist referral care, emergency and critical care, and a general practice service. It is also listed as a Gold level Cat Friendly Clinic. Recent feedback continues to highlight clear communication during hospital stays, calm post-operative care, and prompt out-of-hours support in stressful situations.

Services

• •Specialist referral and hospital care: Small animal referral services remain a core part of the clinic’s offering, with recent reviews mentioning neurology cases, complex diagnosis, surgery, and ongoing inpatient monitoring.
• •Emergency and critical care: The clinic provides a dedicated emergency and critical care service. Recent experiences include prompt out-of-hours treatment, intensive inpatient support, and compassionate overnight care during end-of-life decisions.
• •Neurology and post-operative care: Reviews describe daily calls from the neurology team, clear explanations before and after surgery, and regular updates while pets recovered in hospital.
• •Dentistry: Recent feedback specifically mentions help from the dentistry team for a fractured tooth, with options explained clearly, updates during the procedure, and follow-up afterwards.
• •General practice and consultations: A general practice service is listed, along with video consultations.
• •Inpatient care and fixed-price referral procedures: Reviews describe stays lasting from a couple of days to more prolonged hospitalisation, and the clinic also states that it offers fixed-price procedures for referrals.
• •Training facility: The clinic is also noted as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The clinic also advertises fixed-price procedures for referrals. Recent reviews focus much more on care, communication, and outcomes than on cost.

People

• •Ashleigh (dentistry team): Praised for explaining treatment options clearly, keeping an owner informed during a dental procedure, and following up afterwards.
• •Dr Sam, Dr Will, Dr Tom, and Dr Yolanda: Named positively in a recent review involving diagnosis, surgery, neurology input, and ongoing inpatient care.
• •Neurology team: Highlighted for daily phone updates, clear explanations, and helping an anxious dog recover calmly after surgery.
• •Reception, nurses, and ICU team: Reviews repeatedly describe them as kind, friendly, professional, and supportive during both emergencies and longer stays.

Reviews

Willows Veterinary Services Limited has a 4.3-star Google rating from 799 reviews.

• •Recent reviews are largely very positive, with owners frequently praising the clinic’s compassion during stressful or emotional situations, including out-of-hours emergencies and end-of-life care.
• •Communication is a consistent theme: owners mention daily calls, regular progress updates during inpatient stays, and clear explanations of treatment options and next steps.
• •Specialist care is often singled out, including neurology, dentistry, surgery, and intensive inpatient support, with several reviewers saying staff helped them feel reassured throughout.
• •The only practical criticism in the recent feedback is poor parking, while clinical care itself is described very positively.